Management Training Workshops
The Art and Science of Management
The old rules of management and supervision simply do not work in today’s complex world. That is why the most effective people rely on constantly mastering and adapting to the new skills, competencies and techniques.
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The Management Role in Organisation
Management is the DNA of any organisation that sets the culture of an organisation
and gives shape and direction. This training module is designed to enable participants
to bring the best out of people they manage by understanding the role and
responsibilities of managers.
Workshop training objective:
The workshop gives the participants a holistic view of a mangers role in a competitive world by empowering you with cutting-edge skills that are required to stay ahead. It will provide ample opportunity to apply those principles to real life situations to manage people and situations more effectively .
Learn How to:
- Develop your roles and responsibilities.
- Understand the relationship between management and the organization
- Improve communication to effectively set expectations for yourself .
- Appreciate the appropriate competencies and behaviours required by an effective manager
- Adapt your leadership style to meet the needs of individual team members.
- Communicate organisational goals that get results.
- Adjust your management and personal style to the needs of different situations.
- Get more done by using the appropriate delegation techniques for any given situation.
- Turn difficult people and poor performers into team players.
- Prioritise your objective.
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Strategic Thinking and Planning for Results
A critical review of past performance management of an organisation and the preparation of a plan beyond normal horizons require a certain attitude of mind and predisposition. In addition, more often than not, this attitude and mindset is acquired through training.
Workshop training objective:
The workshop trains the participant to identify the current status, objectives and strategies of an existing organisation or the latest thinking in respect of new concepts. Learn how to create, prioritise, execute and achieve realistic results.
Learn How to:
- Create a vision that builds on strengths and meets the needs of your employees, customers, and partners.
- Understand the key strategic attributes of an effective organization
- Identify the key components of a system of managing strategy
- Appreciate the importance of culture in the achievement of strategic goals
- Recognise factors that will enable strategic management to succeed.
- Assist benchmarking & performance monitoring.
- Stimulate change and become a building block for next plan.
- Focus on matters of strategic importance.
- Distinguish between cause and effect.
- Be realistic, detached and critical.
- Use materials presented to develop a system for measuring and managing strategic implementation , execution and evaluation within your organization
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Leadership and Motivation for Results
One of the primary responsibilities of a leader is to inspire, motivate, and lead their team to success. But what should you do? What is the number one motivator of people? How should you give your team feedback so that it encourages them to improve? How much criticism do you give them? The workshop aims to answer and train you in these very aspects and more
Workshop training objective:
Learn exercises, activities and strategies for keeping your team motivated and creative, plus valuable tips for helping your team through tough times. Also, train in the skills that are required in order to be a top performing leader. Enable participants to create a credible vision and sense of direction that individuals are prepared to follow . Understand that leadership mobilises people to ensure that objectives are met . The workshop will provide participants with the capabilities , knowledge and skills needed to achieve the required results as a leader.
Learn How to:
- Identify leadership styles and recognise areas for self-improvement
- Identify the main obstacles to effective leadership in organizations
- Understand and recognise a range of leadership skills
- Explain the benefits of having effective leadership in organizations
- Use the skills and processes presented to improve your leadership ability
- Understand the role of motivation in the workplace
- Why people behave in certain ways , and how motivation is aroused and maintained
- Effectively apply goal setting in management and manage under performance by providing positive but critical feedback .
- Build commitment and trust.
- Encourage people to take ownership of their actions.
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Developing Others
In today’s fluctuating business environment, every member of the organisation must assume the qualities of leadership i.e. the ability to adapt to change, take charge whenever necessary and accept responsibility for one’s actions and decisions. So that they demonstrate greater initiative and accountability, while striving for continuous improvement
Workshop training objective:
To empower you with important leadership skills. So that you leave with tools that make you a more effective communicator and equip you to help others reach their potential. You leave not just knowledgeable, but also confident in your ability to use your new knowledge and skills.
Learn How to:
- Understand the real value of potential.
- Demonstrate greater competence and confidence as a leader.
- Recognise, identify and develop potential in others.
- Apply the key coaching skills.
- Listen attentively & Provide effective feedback.
- Effectively mentor others.
- Heighten team effectiveness through self-management.
- Create the environment that fosters leaders at all levels.
- Increase levels of performance through enhanced management skills.
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Team Building
A key catalyst in any organisation team building is the power to inspire people and teams to achieve their greatest potential and lead the organisation to achieve great success. The workshop introduces the participant to the theoretical concepts underpinning teamwork and the creative use of groups. During the workshop learn how to manage an effective team , how to build a successful team , stages of team development , the dangers , team leadership styles versus traditional management styles
Workshop training objective:
Training in team building programme will help you and your group form a high maturity team, equipped to handle and solve internal problems. Also, train in skills that engage people, empower leaders, and accelerate team development. This module is suitable for all levels of management as well as individuals who have responsibility for motivating staff on an ongoing basis .
Learn How to:
- Understand what makes an effective team .
- Develop the skills, knowledge and awareness to construct and support team results
- Understand the nature of the team psychology and the critical components required for a high performing team
- Recognise the phases team relationships go through and the benefits of developing and maintaining effective team working
- Understand the importance of motivation when managing others and the importance of performance management
- Improve working relations, at all levels.
- Use these components to build a team that works effectively as a unit where synergy is evident
- Yield a smoother running organisation / department.
- Create clarity as to roles and responsibilities of team members to achieve goals.
- Understand what motivates members of a team , to improve performance and realise individual and group potential.
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Customer Relations Management & S.E.R.V.I.C.E.
Customer Relations Management is nothing short of a strategy, which places customers in a pivotal position for the organisation. It changes the focus of the organisation to better exploit its key relationship with customers, and lead to significant change for both parties. However, to practice Customer Relations Management not only requires commitment, but also needs an understanding and knowledge of the concepts and skills that have proved to be effective.
Workshop training objective:
To train the participant in all aspects of Customer Relationship Management and services beginning with what Customer Relations Management is, how it is evolving, and the value of this key business strategy. At the end of the module participants will gain a new perspective on the value of providing customer service excellence and exceed customer expectations .
Learn How to:
- Understand Customer Relations Management best practices, strategies, tactics, and techniques.
- Explain the meaning and significance of customer care
- Identify your internal and external customers
- Identify your customers needs and any areas in which you are failing to meet them .
- Provide an effective lead for your team in raising the standard of customer care
- Ensure that you and your team members performs to a high standard in customer - contact situations .
- To up skill all participants with the best skills, strategies and techniques to ensure 100% Customer Satisfaction .
- Build strategies and systems for improving service quality delivery
- Define the needs and wants of customers and other stakeholders
- Help everyone understand their role in exceeding customers’ expectations
- Greater awareness of our customers’ expectations with customer satisfaction tracking / audits systems
Workshops take place in Dublin, Cork, Donegal and other areas around Ireland.
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Our Business and Management Training Workshops:
Business Training Workshops in Ireland
Dublin, Cork, Donegal, Cavan, Monaghan, Louth, Kildare, Wicklow, Sligo
Management Training Workshops Ireland
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